Bulletin No. 2 | March – April 2001

REMARKS FROM THE EDITOR

A bi-monthly source for promising executives – the prospectives leaders in the future. EGA briefings are aimed at sharing trends, knowledge, strategies and tactics, current issues relating you the communications management development. Each issues is meant to develop the reader’s potential as an individual in the hope that it will inspire the surrounding environment for necessary changes in the new paradigm.

In this second issue we will find more emphasis on the trends of human resources development as the demand for shifting the traditional, administrative, management of human resources toward the ‘empowerment of this intellectual capital’ in inevitable. On the other hand, the quality of leadership in each organization seems to be the first priority to handle if organization wish to survive in the complexity of national and global competition.

Assertive behavior, understanding the importance of communications will enrich our knowledge as effective communicator. Self assessment on the demand for promotion and career path for those pursuing career in public relations will add to our reference on career development plan. The trend toward women leadership and entrepreneurial behavior will be elaborated in the first members gathering.

All issues will be discussed in our first Roundtable. A bilingual interactive dialogue meant to exchange ideas, knowledge and experience with our distinguished EGA briefings Member : Helena Abidin, the Public Affairs and Communications Manager of PT General Motors Indonesia and Bob Widyahartono, a senior lecturer, the author of several books and productive columnist in national newspapers. 

Get the first benefit of membership by joining us on March 15th.

See you soon!

Best wishes,

Elizabeth Goenawan Ananto
Editor

TIPS OF THE MONTH

• No organization can avoid conflict. Conflict can occur within company employees, between individuals or groups and across organizations as they compete. Conflict arises from disagreement over the goals to achieve or the methods used to achieve these goals.

• In interpersonal conflict, some sources of conflict are
  • Organizational change
  • Personality clashes
  • Different sets of values
  • Threat to status
  • Contrasting perceptions

Confronting conflict is not easy for some people

Do you wish to know how to resolve conflict?

• Be assertive! Assertive is a process of expressing feelings, asking for legitimate changes, and giving and receiving honest feedback.
• Assertive people are direct, honest and expressive
• They feel confident, gain self respect and make others feel valued
• Here are some stages in assertiveness :
  • Describe the behavior
    “When you do this …”
  • Express your feelings
    “ I am sorry I feel …”
  • Empathize
    “I understand why you …”
  • Negotiate a change
    “I would appreciate if you …”
  • Indicate consequences
    “ If you do (don’t)…”
    

(Source : J.W. Newstorm / K. Davis, Organizational Behavior)