Bulletin No. 5 | September – October 2001

REMARKS FROM THE EDITOR

To the world shock, we all witnessed the US tragedy of Black September – Such a horrible attack that has tremendous impact worldwide. The whole world is fighting against terrorism and with so much anxiety we are waiting what will happen in the rest of the months.

In Indonesia, we experience what price for a democracy. We are now learning how to b and to live in democratic society. An instant change to democracy will create anarchy as people wish to protect their present positions. Power tends to corrupt and we know that no one wants to lose what he has gained – power, financial gains, personal influence and self esteem.

In this issue you will find tips for effective confrontation, some insights of changing paradigm in leadership practice. In career development some myths will give alarming hints for newly and mid entry professionals. You will find a continuation of new marketing concepts, both issues will be discussed intensively in our next roundtable discussion. 

Thanks to Prof. DR. Thoby Mutis, Rector of Trisakti University who has been very supportive to public relations activities – and special thanks to our major sponsors : INDOFOOD, FREEPORT INDONESIA, BANK INTERNASIONAL INDONESIA and other sponsors – we manage to participate and to act in the recent global campaign last September in 51 different locations within INDONESIA.

Enjoy the read and see you in the next roundtable discussion.

Best wishes, 

Elizabeth Goenawan Ananto
Editor

TIPS OF THE MONTH

• Most people find confrontation difficult. Yet we know that sometimes confrontation is needed to clarify some issue that might potentially raise unnecessary conflicts
  
• If you don’t like the word ‘confrontation’. We need to clarify some issue rather than making confrontation with an individual
  
  Ten Tips to effective confrontation
  • Do it private, not in public
  • Do it promptly, do not delay
  • Talk about one subject in one occasion. Do not make a long list  of problems
  • State the problem only once. Do not ever repeat
  • Focus on what you are sure he/she can do
  • Avoid sarcastic words. Sarcasm indicates that you are mad with the person, note the action
  • Avoid the word ‘always’ and ‘never’
  • Give positive criticism or raise question as alternative
  • You don’t have to say sorry for confrontative meeting. If you do that, you are not sure that you have the right to say what you are going to do
  • Don’t forget to give compliment. Follow this sequence : Compliment Confrontation – Compliment